Oxford Business English: English for Customer Care

Read Me File

This MultiROM contains both audio and interactive resources. It is designed to work in a normal audio CD player and a computer. To listen to the audio using a CD player, use the disk as a normal audio CD.

To use the interactive content, follow the instructions in 2. below.

CONTENTS

1. Minimum system requirements

2. Running the application

3. Technical Support 

 

1. MINIMUM SYSTEM REQUIREMENTS

PC

* Pentium II 

* 400 MHz processor

* Windows 2000, XP

* 64 MB free RAM available

* 24x CD-ROM drive speed

* Web browser (recommended: Internet Explorer 5+, Netscape 6+, Mozilla 1.1+). Flash plug-in version 8 or higher (Flash plug-in available from www.adobe.com). Adobe Acrobat plug-in version 5 or higher (available from www.adobe.com/products/acrobat/readstep2.html).

* 1024 x 768 screen resolution 

* Sound Blaster compatible sound card

* Mouse

* Headphones or speakers

 

Mac

* G3, 400 MHz processor

* Mac OS 10.2 and above

* 64 MB free RAM available

* 24x CD-ROM drive speed

* Web browser (recommended: Internet Explorer 5+, Netscape 6+, Mozilla 1.1+, Safari). Flash plug-in version 8 or higher (Flash plug-in available from www.adobe.com). Adobe Acrobat plug-in version 5 or higher (available from www.adobe.com/products/acrobat/readstep2.html).

* 1024 x 768 screen resolution 

* Mouse

* Headphones or speakers


2. RUNNING THE APPLICATION

PC

* Insert the disk into your CD-ROM drive.

* If the disk does not start automatically, navigate to the contents of the disk and click on start_here.htm.

* The application should now start.

 

Mac

* Insert the disk into your CD-ROM drive.

* Navigate to the contents of the disk and click on start_here.htm.

* The application should now start.
 

3. TECHNICAL SUPPORT

If you experience any problems with This MultiROM, please check that your machine matches or exceeds the minimum system requirements in point 1 above and that you are following the steps outlined in point 2 above.

 

If these do not help, do the following:

 

* email us with your query at: elt.cdsupport.uk@oup.com. Be sure to provide the following information:

  * Operating system (e.g. Windows 2000)

  * Amount of RAM

  * Processor speed

  * Sound card or details of sound set-up

  * Description of error or problem

  * Actions before error occurred

  * Number of times the error has occurred

  * Is the error repeatable? 

 

Check our website for further information: http://www.oup.com/elt/multimediasupport

 

© Oxford University Press 2007

